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Returns & Exchanges

Not 100% happy with what you ordered?

You can return or exchange your *eligible order. We are happy to assist you with a return or an exchange.

RETURN IT
Returns will be charged a 20% restocking fee plus $12 for the return shipping label. The restocking fee and shipping label will be deducted from your refund total. *The restocking fee will not show up in the total in the return steps but will instead be deducted AFTER the return has been received.

EXCHANGE IT
Pick out another item you would prefer in exchange. No restocking fee applied and no charge for return shipping label or for the new product to be shipped to you. Simply pick out an alternative in the exchange steps. We will provide you with a return shipping label. Once your return has been received by the shipping carrier, your exchange order will be processed. 

LOVE your order, but sad that it arrived damaged or is the wrong item.

REPLACE IT
If you encounter a defect in your product or received the wrong item, please email us at hello@modern-matter.com or call us at 704-749-2110 and we will get you a replacement.



*Eligible Items for Return/Exchange
• Item(s) fulfilled within the last 30 days.
• Item(s) in their original packaging with proper packing material to ensure they are returned back in the condition they were shipped.
• Item(s) has never been installed.
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