Return & Warranty Policy

 

Quality You Can Trust, Service You Deserve

At Modern Matter, we’re committed to providing our customers with the highest-quality hardware and exceptional customer service. We understand that sometimes products may not meet your expectations, and we’re here to make the return process hassle-free.

Our Commitment to Quality

We stand behind the exceptional craftsmanship of our products. Modern Matter warrants to the original purchaser or initial homeowner:

This warranty covers defects in material and workmanship for a period of one year from the date of purchase for residential use.

Our Customer-First Return Policy

At Modern Matter, your satisfaction is our top priority. If you’re not completely happy with your purchase, you can return it within 30 days of delivery for a full refund, subject to the following terms:

Fees and Deductions

• Restocking Fee: A 20% restocking fee applies to all returned items.
• Return Shipping Label Fee: A $15 fee for the return shipping label will be deducted from your refund. Please note that return labels are valid for 10 days.

Conditions for Returns

Refunds are issued at Modern Matter’s discretion. We reserve the right to decline a refund for returned products that:

• Arrive damaged: Products must be returned in the same condition as received.
• Are missing original packaging or protective materials: All items must include their original packaging and sufficient packing materials to prevent damage during return shipping.
• Are otherwise unsellable: Any signs of use, installation, or modification will render the product ineligible for a refund.

Items Not Eligible for Return 

• Customized Hardware with Gemstones: These items are made-to-order and are non-returnable unless they arrive faulty.
• The Archive Collection: All products in The Archive Collection are final sale and cannot be returned or exchanged.
• International Orders: Unfortunately, international orders are not eligible for returns, exchanges, or refunds.
• Items Passed the 30-Day Return Window: Returns are only accepted within 30 days of delivery. Items submitted for return after this window are ineligible for a refund or exchange.
  
• Sample Purchase: Items purchased at a 75% discount as samples are final sale and are not eligible for returns, exchanges, or refunds.

Return Requirements

To ensure your return is processed smoothly, please follow these guidelines:

• Original Packaging: Items must be returned in their original packaging with adequate protective materials to prevent damage during transit.
• Unused Condition: Returned items must be uninstalled, unused, and in pristine condition.

Submit your return here.

Exchange Policy

If you would like to exchange an item, no restocking fee will be applied, and there will be no charge for a return shipping label or for shipping the new product to you. To exchange an item, please follow these steps:

1. Select an Alternative Item: Choose the item you would like to receive in exchange. Item should be of equal value to your original purchase.

2. Contact Us: Send an email to hello@modern-matter.com with the following details:

• Order Number of the item being returned

• Items and quantities being returned

• Items and quantities you would like instead

• Reason for exchange

Once we receive your exchange information

• We will provide you with a return shipping label and a new order invoice with free shipping.

• Once we have received and processed your return, we will issue a refund for the original order.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately at hello@modern-matter.com or call us at 704-749-2110. We will arr ange for a replacement or issue a full refund at your discretion, with no restocking or return shipping fees applied.

Customer-Centric Approach
Our focus is on customer satisfaction. We offer a clear and concise return policy with a reasonable restocking fee, ensuring a smooth return experience.
Transparency in Fees
We clearly outline all associated fees (restocking and return label) upfront.

 

We believe our return policy reflects our commitment to exceptional quality and unmatched customer service. If you have any questions, please don’t hesitate to contact us at hello@modern-matter.com.