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Return & Warranty Policy
Quality You Can Trust, Service You Deserve
At Modern Matter, we’re committed to providing our customers with the highest-quality hardware and exceptional customer service. We understand that sometimes products may not meet your expectations, and we’re here to make the return process hassle-free.
Our Commitment to Quality
We stand behind the exceptional craftsmanship of our products. Modern Matter warrants to the original purchaser or initial homeowner:
This warranty covers defects in material and workmanship for a period of one year from the date of purchase for residential use.
Our Customer-First Return Policy
We want to ensure you’re completely satisfied with your Modern Matter purchase. If for any reason you’re not happy with your order, you can return it within 30 days of delivery for a full refund, minus the following:
20% Restocking Fee
A 20% restocking fee will be applied to all returned items.
Return Shipping Label Fee
A $15 return shipping label fee will be deducted from your refund to cover the cost of return postage.
To ensure a smooth return process, please make sure your returned items meet the following criteria:
Original Packaging
Items must be returned in their original packaging with proper packing material to ensure they are not damaged during return shipment.
Uninstalled Condition Returned items must be uninstalled and in unused condition.
Submit your return here.
Exchange Policy
If you would like to exchange an item, no restocking fee will be applied, and there will be no charge for a return shipping label or for shipping the new product to you. To exchange an item, please follow these steps:
1. Select an Alternative Item: Choose the item you would like to receive in exchange.
2. Contact Us: Send an email to hello@modern-matter.com with the following details:
• Order Number of the item being returned
• Items and quantities being returned
• Items and quantities you would like instead
• Reason for exchange
Once we receive your exchange information
• We will provide you with a return shipping label and a new order invoice with free shipping.
• Once we have received and processed your return, we will issue a refund for the original order.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately at hello@modern-matter.com or call us at 704-749-2110. We will arr ange for a replacement or issue a full refund at your discretion, with no restocking or return shipping fees applied.
Customer-Centric Approach
Our focus is on customer satisfaction. We offer a clear and concise return policy with a reasonable restocking fee, ensuring a smooth return experience.
Transparency in Fees
We clearly outline all associated fees (restocking and return label) upfront.
We believe our return policy reflects our commitment to exceptional quality and unmatched customer service. If you have any questions, please don’t hesitate to contact us at hello@modern-matter.com.
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