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Trade FAQs

Who do you offer trade accounts to? We offer trade accounts to valid Design Professionals (Interior Designers, Decorators, Architects, Furniture Manufacturers, Designer Studios, Builders, Hospitality) who offer professional design services.

What is the Trade Discount? Trade accounts receive 15% off MSRP.

Who do I contact for trade related questions? Contact trade@modern-matter or call 704-749-2110 with any questions.

Is there a minimum opening order or annual sales minimum? No minimum Buy-Ins or minimum order quantity

Can I order samples?: Yes! TYrade customers can order up to 10 samples at 75% off MSRP per year.

How do I order samples? You can order samples online once logged in, or by emailing hello@modern-matter.com or calling 704-749-2110

How do I place a Trade order? Once a trade account has been approved and accepted, a trade customer will receive an invitation to accept and log into our trade webstore. After logging in, trade customers will be able to view trade pricing, place orders, view previous orders and units of stock available.

How soon will my order ship? All orders will be shipped “as ready” unless specified in writing to “ship complete.” Once an order has been paid for, the merchandise has been reserved and will ship as soon as ready. *This also applies to pre-orders.

The item I ordered is out of stock, when can I expect it to ship? All backorders will be fulfilled as soon as possible and remain active unless the order is canceled.

When can I expect my Pre-orders to ship? From time to time, we may not have stock levels to accommodate your needs.  We will be happy to take a pre-order to reserve incoming stock for you. Pre-orders may take up to 8 weeks. Email hello@modern-matter.com for all pre-order inquiries.

Do you accept Special/Custom Orders? We can accommodate orders for custom metal finish, gemstone or large quantities. Please contact us at trade@modern-matter.com to discuss pricing as well as product for specific projects.

What is the lead time for an order I just placed? All in stock orders ship within 1-3 business days. Add 2 business days for custom (gemstone) items. Pre-orders may take up to 8 weeks.

How do I handle a return? Our return policy provides for the return of any non-installed hardware in the original packaging within 14 days of delivery with a prior authorization. A 20% restocking fee applies to all returns. Customer pays for all shipping.

What payments do you accept? We accept Shop Pay, Visa, MasterCard, AMEX, Amazon Pay, and PayPal. All orders must be paid in full in order to reserve the merchandise (pre-orders) and before the order is shipped

How much does shipping cost? All orders ship UPS within 1-3 business days. Add an additional 2 days for custom orders (with gemstones). Shipping costs are:

Flat Rate Standard $12

Expedited 1-day $0 - $250 = $50

Expedited 1-day $251 + =$75

Expedited 2-day $0 - $250 = $40

Expedited 2-day $251 + =$65

My order arrived damaged. What do I do? All of our products are hand-crafted and we use natural gemstones. Because of this, there will be slight variations and are not guaranteed to match exactly. In the unfortunate event that an item arrives damaged, please email hello@modern-matter.com to request a replacement. All damage claims must be filed in writing within 10 days of order receipt and include the invoice number, name of damaged product and photograph of the damaged items.

What is your warranty? Modern Matter warrants all products for 5 years. This warranty covers any defects in material and craftsmanship. This warranty applies only to the original consumer purchaser and is non-transferable.

How do I polish the hardware? The most preferred way to take care of hardware is to regularly dust the product with a soft cloth. If needed, we advise that all our products are cleaned with slightly damp soft cloth and mild soap. Once it is cleaned, then wipe with a clean damp cloth and dry thoroughly. Please use non-abrasive lint-free or microfiber cloth that won't scratch the surface. Designs with gemstone and lucite can also be cleaned with slightly damp cloth and mild soapy water.

How do I login to my account? Select the account icon In the top right hand corner of the website to login to your profile. If you have forgotten your password you can reset it at anytime by pressing the "Forgot your password?" button in the account portal. 

Have More Questions? Contact us

Already have an account?

Questions?

Call our Trade Team at 704-749-2110 or email us at trade@modern-matter.com